PRIVACY POLICY
West Domestic will neither sell nor share your information with outside companies or third parties.
When booking an appointment with West Domestic, your name, home address, phone number, e-mail address, and credit card information are collected and stored. Providing this information allows West Domestic to render services and for billing purposes. We respect your privacy by not selling or sharing this information.
Protecting your information is our highest priority.
Terms and Conditions
Arrival Times:
We do our best to be prompt and meet the cleaning time indicated. However, traffic or unforeseen issues may affect our schedule. Be advised that home detailers can arrive 60 minutes before or after your scheduled time frame. If no arrival time is indicated, then the cleaning will be completed between the hours of 8:00 a.m. and 5:00 p.m. Our home detailers appreciate your flexibility. When possible, please allow for an open time frame rather than an exact arrival time.
Late Cancellation/No Show Fees:
If you wish to cancel or reschedule a cleaning appointment, at least 72 business hours notice (excluding weekends) is required. Reminder email and text messages are sent out 72 hours in advance of scheduled appointments. We must adhere strictly to this policy in order to prevent lost wages for your home detailers.
If a cleaning appointment is cancelled less than 72 hours in advance, the team is turned away, or unable to enter the home, a fee of 50% of the cleaning's cost will be charged.
If a cleaning is rescheduled by the client less than 72 hours in advance, a 25% fee based on the quoted value of the service will be charged.
Water and electricity are required to clean your home. Our cancellation policy applies if neither are provided. Top bunk beds will not be changed or made. Bottom bunk beds are accessible and can be changed. Teams will not exceed the reach of a 2-3 stop ladder.
On the rare occasion that West Domestic must cancel a scheduled cleaning appointment with less than a 72 hour notice, the next cleaning will be provided at half price. Additionally, on the rare occasion that West Domestic must reschedule an appointment with less than, a 72 hours advance notice, a $25.00 credit will be offered on the next cleaning. If our offer to reschedule is refused by the client for any reason, no credit will be granted.
Weather Related Cancellation/Rescheduling:
West Domestic reserves the right to change, cancel or reschedule due to inclement weather. Safety is a priority for our home detailers.
*72 hour notice and $25 credit do not apply
Payment:
Payment must be made the day of scheduled appointment or no later than five business days of invoice. Unpaid balances will accrue a $10 late fee. Returned checks are subject to a $36.00 processing fee, and may incur late payment fees if the issue is not immediately remedied.
Assigned Home Detailer(s):
Your assigned home detailer(s) will be your default with the exception of illness, vacation, personal emergency, or an ongoing schedule change. In the event that your default home detailer(s) has an ongoing schedule change or no longer works here, s/he will be replaced with another trained home detailer who will have your home's customized scope of work.
Things to Note:
Please refer to our website or contact us directly for a full list of included details. Items not included in services; Dishes, moving furniture, changing linens on top bunk beds and removal of pet waste/litter boxes. We ask as a courtesy to teams that beds needing linen changes be stripped prior to service and fresh bedding be placed on edge of bed.
Loss or Breakage:
We have a no punishment policy for damage and breakage with our employees. Therefore, employees are never punished for reporting breakage. Accidents can happen and we highly recommend removing, or moving sentimental/valuable items to another area of your home. You can also request the team ‘skip’ a specific area to avoid any breakage. We do our best to replace items. However, if a replacement cannot be found we will pay up to $100 with verified value.
Incidental damages must be reported within 24hours of service. We will provide a credit for future service for up to $200. Any value above $200, you will need to file a claim with your homeowners' insurance for damages caused by the routine nature of the cleaning.
Homes are used and lived in daily. Items that break during normal usage, due to improper installation or not properly secured (Ex: Blinds, handles, faucets, curtain rods due to lack of anchoring, etc) are not the responsibility of West Domestic, LLC.
Damage due to negligence or malpractice on our part will be handled by our insurance provider. Additionally, our cleaners are provided approved products and equipment to clean your home. If you request the use of a specific product or piece of equipment, West Domestic, LLC is not liable for any damage or replacement cause by use.
Non-Solicitation:
West Domestic has invested a great deal of time and money in the hiring, training and development of each employee. By using our services you agree to not solicit for hire any staff member introduced by us. If you hire and knowingly engage in a direct working relationship with any employee of West Domestic, a referral fee of $1,500 will be due immediately upon employment, regardless of employment terms.
Our Guarantee
West Domestic, LLC strives to provide exceptional cleaning services for our clients. If you are unsatisfied with any cleaning service provided, please notify us within 24 hours of service in order for our team to address and correct the problem. If the problem involves the quality of service we have provided, we pledge to correct the problem at no charge to compensate for your inconvenience. If we do not receive notice of a problem within 24 hours of the cleaning, or if you decide to correct the problem yourself, we will not be able to correct the problem for you nor will you be compensated for your inconvenience.
- West Domestic Management